Welcome to The Vault Gym. These Terms & Conditions govern your use of our website. By accessing or using this website, you agree to these terms. Please read them carefully before using the site. 1. About Us This website is operated by The Vault Gym Limited, trading as The Vault Gym. Registered/Business Address: 43 Chapel House Street London E14 3AS. Email: [email protected] Company Number: 7204007 Throughout these terms, "The Vault", "The Vault Gym", "we", "us" and "our" refer to The Vault Gym Limited. 2. Using Our Website You may use our website for lawful purposes and to find out more about The Vault Gym, our facilities, personal training opportunities and specialist services. You must not use our website: • In any way that breaches applicable laws or regulations • To transmit harmful, fraudulent or malicious material • To attempt to gain unauthorised access to our website, servers or systems • In any way that could damage, disable or interfere with the operation or security of the website • To collect or use information from the website for unauthorised commercial purposes We reserve the right to restrict or suspend access to our website where we reasonably believe these terms have been breached. 3. Information on Our Website We make reasonable efforts to ensure that the information provided on our website is accurate and up to date. However, website content is provided for general information only. We do not guarantee that all information will always be complete, accurate or current. Facilities, equipment, personal trainers, specialist services, availability, opening hours and pricing may change from time to time. Where you require specific information before visiting The Vault or purchasing a service, please contact us directly. 4. Personal Training Personal trainers operating from The Vault may work as independent businesses rather than employees of The Vault Gym. Where this is the case, your personal trainer is responsible for agreeing their own services, pricing, payment arrangements, cancellations and other applicable terms directly with you. The inclusion of a personal trainer on our website does not necessarily constitute an employment relationship between that trainer and The Vault Gym. Please check the individual trainer's terms before purchasing or booking their services. 5. Specialist Services Our website may provide information about specialist services available at or through The Vault, including physiotherapy, sports massage, nutrition support, boxing, yoga and sports-specific training. Some of these services may be provided by independent professionals operating their own businesses. Where a service is provided independently, the relevant professional may have their own prices, booking arrangements, cancellation policies and terms and conditions. Information provided on this website about fitness, nutrition, exercise, rehabilitation or wellbeing is for general informational purposes and should not be treated as individual medical advice. If you have an injury, medical condition or concerns about your ability to exercise, you should seek appropriate professional advice before beginning a new training programme. 6. Personal Trainer Opportunities Information on this website about hiring space or operating as a personal trainer at The Vault is provided for general information and does not constitute an offer or guarantee of availability. Any agreement for a personal trainer to use The Vault's facilities will be subject to separate terms agreed between The Vault and the trainer. Submitting an enquiry or application through the website does not create a contractual relationship with The Vault. 7. Intellectual Property Unless otherwise stated, all content on this website - including text, branding, logos, graphics, photography, video, design and other materials - belongs to The Vault Gym or is used with permission. You may view and use the website for your own personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, republish or commercially exploit our website content without our prior written permission. 8. Third-Party Websites Our website may contain links to third-party websites, social media platforms or external services. These links are provided for convenience and information only. We are not responsible for the content, availability, security or privacy practices of third-party websites. You access external websites at your own discretion and should review their applicable terms and privacy policies. 9. Website Availability We aim to keep our website available and operating effectively, but we cannot guarantee uninterrupted or error-free access. We may temporarily suspend, withdraw, update or change all or part of the website without notice where reasonably necessary, including for maintenance, security or technical reasons. 10. Liability Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. To the extent permitted by law, we are not responsible for losses arising solely from reliance on general information published on this website or from circumstances outside our reasonable control. Different terms may apply when you purchase services directly from The Vault or from an independent professional operating at The Vault. Nothing in these Terms & Conditions affects your statutory rights as a consumer. 11. Privacy and Cookies Your use of our website is also subject to our Privacy Policy and Cookie Policy, which explain how we collect and process personal information and how cookies and similar technologies are used. 12. Changes to These Terms We may update these Terms & Conditions from time to time, including to reflect changes to our website, services, business practices or applicable law. The latest version will be published on this page and the "Last updated" date will be amended accordingly. We recommend checking this page periodically for updates. 13. Governing Law These Terms & Conditions are governed by the laws of England and Wales. If you are a consumer, you will retain any rights you have under applicable law regarding where legal proceedings may be brought. Contact Us If you have any questions about these Terms & Conditions, please contact: The Vault Gym Limited Trading as The Vault Gym Email: [email protected] Address: Zetland House, Lower Ground Floor, 5-25 Scrutton Street, Shoreditch, London, EC2A 4HJ Last updated: September 2026